Refund policy

PINK SALT HIMALAYA — REFUND POLICY
Last updated: August 18, 2026

We want you to feel confident ordering from Pink Salt Himalaya. Because many of our products are natural, heavy, fragile, or intended for installation, please read this policy before returning an item.

15-DAY RETURN WINDOW

You may request a return within 15 calendar days after your order is delivered. To begin a return, contact us through https://www.pinksalthimalaya.com/pages/contact and include your order number and the reason for the request.

Do not send an item back before receiving return approval and shipping instructions. Unauthorized returns may be refused.

RETURN ELIGIBILITY

To qualify for a return, an item must be unused, uninstalled, uncut, unaltered, and in substantially the same condition in which it was received. It should be returned in its original protective packaging with all included parts, accessories, instructions, and proof of purchase.

Heavy and brittle salt products must be packed securely according to the return instructions we provide. The customer is responsible for any loss of value caused by inadequate return packaging.

DAMAGED, INCORRECT, OR INCOMPLETE ORDERS

Please inspect your shipment promptly after delivery. If an item arrives damaged, incorrect, or incomplete, contact us as soon as reasonably possible. Include your order number and clear photographs of:

• the product and affected area;
• the shipping box or crate;
• the carrier label; and
• all internal packaging.

Keep the product and packaging until we confirm that they may be discarded. After reviewing the claim, we may provide replacement parts, replace the item, arrange a return, or issue an appropriate refund.

NATURAL VARIATION

Himalayan salt is a natural material. Differences in color, shade, veining, translucency, mineral pattern, texture, dimensions within reasonable tolerances, and minor edge characteristics are expected and make each piece unique. These natural variations are not defects. Product photographs represent the general appearance of the material but cannot guarantee an exact color match.

ITEMS THAT CANNOT BE RETURNED

Unless required by applicable law, we cannot accept returns of:

• installed, cut, drilled, wired, used, or otherwise altered salt tiles, bricks, blocks, panels, or wall kits;
• opened or used adhesive, sealant, electrical components, or installation consumables;
• bath, shower, foot-contact, or personal-wellness products after use or after a hygiene seal has been opened;
• custom-made, special-order, personalized, or cut-to-size products;
• gift cards; or
• products clearly marked “final sale” at the time of purchase.

Contact us before purchasing if you are unsure whether an item is returnable.

RETURN SHIPPING AND LARGE ORDERS

For a change-of-mind return, the customer is responsible for return shipping and for ensuring the shipment is adequately insured and trackable. If we sent the wrong item or confirm a covered defect or shipping-damage claim, we will provide an appropriate remedy and return instructions at our expense.

Bulk, palletized, and freight orders may require special return arrangements.

Approved bulk or freight returns are subject to a restocking fee of 15 CAD

Original shipping, delivery, and freight charges are non-refundable unless the return results from our error or applicable law requires otherwise.

REFUNDS

We will inspect an approved return after it arrives. If accepted, the refund will be issued to the original payment method for the eligible amount. Your bank or card provider may require additional time to post the credit.

If more than 10 business days have passed since we confirmed that a refund was issued, please contact us through our Contact Us page.

EXCHANGES

The fastest way to obtain a different item is generally to complete an approved return and place a new order. If an exchange is available for your item, we will explain the process when you contact us.

ORDER CANCELLATIONS

Contact us immediately if you need to cancel or change an order. We will try to help, but cancellation is not guaranteed after processing, production, packing, or shipment has begun. Custom and special-order items may not be cancellable once work or procurement has started.

YOUR LEGAL RIGHTS

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer-protection law.

CONTACT

Return requests and policy questions:
https://www.pinksalthimalaya.com/pages/contact