Shipping policy

PINK SALT HIMALAYA — SHIPPING POLICY
Last updated: August 18, 2026

This policy explains how orders from Pink Salt Himalaya are processed and delivered. Shipping options, charges, and available destinations may vary by product, order size, and delivery address.

WHERE WE SHIP

We currently ship to Canada, United States and Australia

Some remote locations, islands, PO boxes, and international destinations may not be serviceable for heavy, oversized, hazardous, or freight-class products. Contact us before ordering if access to your address is restricted.

ORDER PROCESSING

In-stock orders are normally prepared for shipment within 2-4 business days.

Business days exclude weekends and public holidays. Custom products, special orders, bulk quantities, wall kits, and freight shipments may require additional preparation time. Any estimate displayed on a product page or at checkout begins after payment and any required order details have been confirmed.

If we cannot ship within the time promised, we will contact you with an updated estimate and any cancellation or refund options required by applicable law.

SHIPPING RATES AND DELIVERY ESTIMATES

Available shipping methods and charges are shown at checkout when possible. Delivery dates are estimates, not guarantees, unless we expressly agree otherwise in writing. Carrier delays, weather, holidays, customs, labor disruptions, access problems, and other circumstances outside our reasonable control can affect delivery.

TRACKING AND SPLIT SHIPMENTS

When tracking is available, it will be sent to the email address or phone number provided with the order. Products may arrive in separate packages or shipments, particularly when an order contains different product types or ships from multiple locations. A split shipment does not create an additional product charge.

HEAVY, FRAGILE, AND FREIGHT ORDERS

Salt bricks, tiles, blocks, panels, wall kits, and other mineral products are heavy and can be brittle. We use protective packaging appropriate to the order, but careful inspection at delivery remains important.

Large orders may ship by pallet or freight carrier. Freight delivery may require an appointment and may be curbside rather than inside delivery. Before publishing this policy, confirm the services you actually provide:

Ensure that the delivery location can safely accommodate the carrier, pallet, and shipment weight. Additional carrier charges caused by limited access, redelivery, storage, an incorrect address, or refused delivery may be charged to the customer to the extent permitted by law.

DELIVERY INSPECTION AND DAMAGE

Inspect packages, cartons, crates, and pallets promptly. If visible damage is present, note it on the carrier’s delivery record before signing when possible. Photograph the shipment, label, packaging, and damaged product, and retain all materials.

Report damaged, incorrect, or incomplete shipments as soon as reasonably possible through https://www.pinksalthimalaya.com/pages/contact. Include your order number and photographs so we can review the issue with the carrier and provide an appropriate remedy.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address, contact name, phone number, and access details. Contact us immediately if a correction is needed. We cannot guarantee changes after an order enters fulfillment. Additional costs caused by an incorrect or incomplete address may be the customer’s responsibility.

DELIVERED, LOST, OR STOLEN PACKAGES

If tracking shows an order as delivered but you cannot locate it, check the delivery area, household members, neighbors, building staff, and carrier notices, then contact the carrier and us promptly. We will assist with a reasonable carrier investigation. Resolution depends on the investigation, evidence, carrier rules, and applicable law.

INTERNATIONAL ORDERS

The recipient is responsible for import duties, taxes, brokerage fees, permits, and customs requirements unless checkout expressly states otherwise. Customs delays are outside our control. Refused international shipments may be refunded only after their return, less permitted shipping, duty, brokerage, and handling costs.

RETURNS

Shipping-related returns are governed by our Refund Policy:
https://www.pinksalthimalaya.com/policies/refund-policy

CONTACT

Shipping questions:
https://www.pinksalthimalaya.com/pages/contact